Refund Policy
Our policy on refunds and rescheduling
DISHA Health AI provides customized health assessments and services. As such, the following refund policy applies:
Non-refundable Services
Once a screening test, consultation, or AI-based report is initiated, no refund will be issued.
This policy applies to all our health services including but not limited to:
- Health screening tests
- Medical consultations
- AI-generated health reports
- Personalized health assessments
Rescheduling
You may reschedule appointments or health checkups within 24 hours' notice without penalty.
- To reschedule, please contact our support team at least 24 hours before your scheduled appointment
- Same-day rescheduling may be subject to availability and additional fees
- Multiple rescheduling requests may be reviewed on a case-by-case basis
Duplicate Payments
Any accidental double payments will be refunded upon verification within 7–10 business days.
- Refunds will be processed to the original payment method
- Verification may require submission of payment receipts or transaction IDs
- Bank processing times may extend beyond our 7-10 business day processing period
Technical Failures
If a payment fails but the amount is debited, please contact us with transaction details.
support@dishahealth.in
When contacting us about technical payment issues, please include:
- Your full name and registered email address
- Transaction ID and date of transaction
- Screenshot of payment confirmation or bank statement
- Description of the issue encountered